Shipping policy

Last updated: October 13, 2026

Shipping & Local Delivery

KAYLULU offers Standard Shipping and, for qualifying orders, KAYLULU Local Delivery. Enter your complete delivery address at checkout to see the available options and exact charges before payment.

Standard Shipping

Standard Shipping is available where supported. The cost is calculated from the products and quantities in your order and the delivery destination. Product pages may show the product-specific Standard Shipping fee for the selected item. Checkout shows the applicable shipping option and total charge for your order.

Availability varies by destination. We do not guarantee Standard Shipping to every Canadian address.

KAYLULU Local Delivery

KAYLULU Local Delivery is available for qualifying orders to selected addresses in the GTA and other Ontario areas, starting from $49 CAD per order.

Final availability and the exact rate depend on your complete delivery address and the items, quantities, order size, handling requirements, and access conditions for your order. Coverage does not include every address within a city or region. Standard Shipping remains available separately where supported.

Local Delivery Rates

  • Core Local Delivery — $49 CAD per order for selected GTA addresses.
  • Extended Local Delivery — $69 CAD per order for selected addresses beyond the Core area.
  • Long-Distance Local Delivery — $149 CAD per order for selected farther Ontario addresses.

The applicable Local Delivery rate is charged once for one eligible order delivered to one address. Checkout confirms the rate available for your order. If Local Delivery is not shown, you may select Standard Shipping where it is available.

Processing & Weekly Delivery Schedule

Local Delivery orders require warehouse preparation before carrier collection. We currently operate one Local Delivery collection cycle per week on Friday.

Your order is assigned to the earliest Friday carrier collection that allows approximately four business days for warehouse preparation. Delivery is generally expected on Friday or Saturday following carrier collection.

Any dates shown are estimated and are not guaranteed appointments. You do not select a delivery date or time during checkout. Warehouse processing, carrier operations, weather, access conditions, holidays, and other circumstances may affect the estimate.

Condo & Apartment Deliveries

Condo and apartment deliveries are made to the building entrance/outside handoff point only. Someone must be available to meet the driver outside and receive the order.

Delivery inside the building or to an individual unit is not included. Please make sure the outside handoff point is accessible and that the order can be received safely.

Delivery Notifications

Once your order is with the delivery carrier, please monitor your phone, email, tracking updates, and any carrier notifications. The carrier may provide a more specific delivery window or estimated arrival time when available. A precise arrival time is not guaranteed.

Failed Delivery & Redelivery

If delivery cannot be completed because no recipient is available or the customer cannot be reached, the delivery may be considered a failed delivery.

A new delivery fee will apply before redelivery can be arranged. Additional applicable return or storage charges may also apply. We will confirm the next steps and any applicable amounts before arranging another delivery attempt.

Important Delivery Limitations

  • Local Delivery is not available for every address, product, or order.
  • Delivery inside a building or individual unit is not included.
  • Stairs, in-room placement, assembly, unboxing, and installation are not included.
  • Delivery dates and arrival times are estimates, not guarantees.
  • Someone must be available at the applicable handoff point to receive the order.
  • Changing the delivery address or cart contents may change the available delivery options or rate.
  • The Local Delivery fee selected and paid at checkout will not be increased after payment.

For cancellation, return, refund, damage, missing-part, or incorrect-item requests, see the KAYLULU Return, Refund & Cancellation Policy. For delivery help, contact hello@kaylulu.ca.